Frequently Asked Questions
Everything you need to know about shopping with Neviss.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters, along with fit recommendations (e.g., slim fit vs. oversized) to ensure you find your perfect match.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. You can initiate a return or exchange through our online portal, and we provide a prepaid shipping label for your convenience.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-5 business days, while express options are available at checkout. We offer free standard shipping on all orders over $100 within the continental United States.
What payment methods do you accept?
Neviss accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking page. You can also log into your Neviss account to view real-time updates.
Are your materials sustainably sourced?
At Neviss, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.